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See how AI can solve your manufacturing line fault.

Send us the hardest error that your team is still chasing. We put it through our AI incident module and give you the root cause within 48 hours, no strings attached.

Reads Rockwell AutomationSiemensOmron

NDA on request · Used only for your analysis · Never used to train AI

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Describe the fault in a sentence or two. Attach the program, the drawings or the alarm log if you have them at hand, or send them after the call.

  • Free, with no obligation
  • The root cause within 48 hours of getting the files
  • NDA first, if you want one
  • Used only for your analysis, never to train AI
How we work with your data ISO 27001 · 42001
  1. Sent straight to our teamOver an encrypted connection, from this page. Leave out anything you would rather not share.
  2. Used only for your analysisNothing else. If you want an NDA, we sign it before you send anything.
  3. Never used to train AIYour files are not used to train any AI model.

Certified to ISO/IEC 27001 and ISO/IEC 42001. How we handle personal data

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How we handle personal data

How it works

Free, no strings attached.

  1. 01You2 minutes

    Send the fault

    A sentence or two, with the PLC program or drawings if you have them.

  2. 02Together20 minutes

    A 20-minute call

    Pick a time when you send. We agree on any files we still need.

  3. 03EdmundWithin 48 hours

    The root cause, within 48 hours

    Why it stopped and where the cause sits, with the source for each step.

What you get

The root cause from Edmund’s incident module, which gives you a complete overview from the fault to the solution and prescription.

Send your hardest fault

Conveyor 3 Light Barrier Troubleshooting

Incident Analysis

Conveyor 3 stops a few times a shift. Light barrier alarm, nothing in the beam. Restart works.

Line4_TIA_V17.zap1714.2 MBConveyor3_Elektro.pdf6.8 MB

Incident AnalysisHigh4 cited sources

Incident update

Root cause: lens cleaning on -B34 overdue

The light barrier on conveyor 3 drops out because its lens is overdue for cleaning: the manual asks for every 240 hours, and it has been 312. When OSSD1 of -B34 falls, FB_Conv3_Control stops the conveyor.

How it stops

FB_Conv3_Control stops the conveyor the moment input %I4.3 drops. FB_Conv3_Controlline 48 %I4.3 is OSSD1 of receiver -B34, on core 4 of cable -W34 through terminal -X9:4. Conveyor3_Elektro.pdfp. 217

Why it is the lens

The manual asks for the lenses to be cleaned every 240 operating hours. Conveyor 3 manualp. 7 They were last cleaned on April 12, 312 hours before this stop. Maintenance journalApr 12

Next steps

Choose a step to prepare a follow-up. Add your observations below, then continue.

  1. 1 Clean both lenses of the light barrierHigh Receiver -B34 and transmitter -B32. Add the date to the maintenance journal.
  2. 2 If it trips again inside 240 hoursMedium Check terminal -X9:4 and cable -W34 for a loose core before anything else.
  3. 3 Put the lens cleaning into the preventive planMedium Every 240 operating hours, as the manual asks.
Add your own follow-up
Evidence gaps (1)
  • No photo of the lens itself. Cleaning it and noting the date in the journal confirms the cause.

Investigation activity

  • Siemens Read TIA Portal project 412 blocks
  • EPLAN Read EPLAN drawings 402 pages
  • Read Conveyor 3 manual 88 pages
  • Read Maintenance journal 34 entries

Rate this response

Results from manufacturing groups using Edmund

Flexible packaging plant in Nový Bydžov, part of Amcor plc (NYSE: AMCR). Measured over one year.

26%
faster repairs
€190K
a year back at the plant
Read the case study

Corrugated and solid board packaging, four Czech locations, part of the Swiss Model Group.

up to30%
potential for shorter breakdowns
300K+
pages of documentation at the machine
Read the case study
“We use Edmund AI as an ‘invisible co-worker’: it fills the missing know-how, supports our technicians’ decisions, and speeds up finding and fixing faults.”
Ivo Vítek Head of Maintenance, Innomotics

Frequently asked questions

Is my data safe?

We use your files only for this, and we are happy to sign an NDA first. They come straight to our team over an encrypted connection, and they are never used to train AI.

How long does it take?

The root cause is due within 48 hours of getting the files. Before that comes a 20-minute call, where we go through the fault and agree on the files we still need.

Is it really free?

Yes. We look into one fault for free and there is no obligation. You keep the answer either way.

What data do you need?

The fault in a sentence or two. If you have them at hand, the PLC project or an export of it, the drawings, the manual or the alarm log of that machine, up to 20 MB in total. Otherwise we agree on them on the call. Missing pieces are fine: the answer says which sources it used.

Who is behind Edmund?

Edmund s.r.o., from Ostrava in the Czech Republic. The company came out of an industrial consulting practice, and Edmund now runs on 130+ machines across four countries.

See how AI can solve your manufacturing line fault.

Send us the hardest error that your team is still chasing. We put it through our AI incident module and give you the root cause within 48 hours, no strings attached.

NDA on request · Used only for your analysis · Never used to train AI

This project was realised via financial support from Technological Incubation program

Financováno Evropskou unií · NextGenerationEU Národní plán obnovy Ministerstvo průmyslu a obchodu Czech Republic — The Country For The Future Technologická inkubace · CzechInvest